Like last year, we have an year-end shut down this year as well and amidst all the telangana struggle, the bandhs and protests, reached hyderabad safely yesterday morning 🙂 . And the first thing I checked after reaching home was the internet connection. Switched on the desktop here and everything seemed to be fine and was quite happy.
Later when I switched on my laptop and connected my WRT54G2 router, I realized that my modem’s ethernet port was not up. Only the USB port was working and that’s how the desktop’sÂ internet was fine. And I can’t even use the USB port with my laptop as this has some strange issue with it. The internet stops working after a few minutes of browsing 🙁 and when I pull out the USB cable, the laptop just hangs and I have to do a hard restart. And this is 101% reproducible 😀 . Now tried with other cables and tried connecting the modem’s ethernet port to laptop & desktop directly. But nothing seemed to work. Finally decided to give a complaint as I was strongly suspecting that the modem’s ethernet port was having some issue and the modem may have to be replaced. So, called up the BSNL customer care.
Took a while to actually find out the customer care number itself. And finally was happy that I got the number and the phone was ringing on the other side and some non-human response was heard. And after a few button presses, got to talk to a human and this is how it went.
Call#1 -Â Some lady picks-up and after the routine greetings from her, she says she can help me out in resolving my issue. Was happy that BSNL customer care also works and thought that things are improving with BSNL as well (this is ofcourse proved to be wrong later 😀 ). Now she asks me to check if I have dhcp/static ip settings and then asks me to ping to the router’s ip address which would not work. I was telling her that the modem’s ethernet link itself is not up and its definitely not going to work. But she won’t understand it and finally she says its some issue at their end and it will work in 2-3 hours 😯 . Now come on, what is it got to do with their end when the modem’s port itself was not working. That’s when I understood that she never understood what my issue was. This is how the tech support of the BSNL customer care is 🙁 .
Call#2 – Then called up again after some 30 mins hoping to get someone else on the other side now. This time it was a male voice and I explained to him the whole situation. And the way I explained to him, he understood that there is no point in asking me to check ip address or any other routine settings. He puts me on hold for 5 mins and then comes back saying that it couldÂ be some hardware issue and I have to get help from some technician. Now that is what I called them up for and this guy in turn expects me to get some other techinician to check the port. After insisting that it was the bsnl modem that has an issue and someone from bsnl has to come and maybe replace the modem, he says some techinician will call me back in an hour and he does not even register a complaint.
Call#3 – More than and hour passes now but still no sign of phone call. So, thought of contacting them again and this time a lady picks up and says a complaint was already registered and it actually takes 24 hours for someone to respond back and she happily gives the complaint number and hangs up. And its almost 40 hours at the time of writing this post and no sign of follow-up from them 🙁 .
It was only today evening I realized that I had to work on something very urgent and was supposed to complete it by the weekend. That’s where my problems started again. Thought I have a datacard, the response on vnc would be so slow that one can hardly work on it. The other backup plan was to go to a cousin’s place but somehow got busy with some other work at home and it was already midnight. So, finally thought of coming up with some solution using whatever I had with me (a desktop, bsnl modem with working usb connection, linksys wrt54g2 router, laptop with integrated wi-fi & a few cat-5 cables). More on the solution part later………….need to finish up my work now 😀 ……………………